HandiEco values customer satisfaction and transparency. This Returns & Refunds policy explains return eligibility, timelines, and refund processing for eco-friendly handcrafted products.

This policy applies to purchases made through HandiEco’s official sales channels and operates in accordance with applicable U.S. and international consumer protection laws.

Return Eligibility (30 Days)

Product returns qualify within 30 days of delivery, subject to the following conditions:

• Return eligibility applies only to selected products
• Items must remain unused, unwashed, and in original condition
• Original packaging and proof of purchase required
• Return request submitted within the 30-day period

Customized, handmade-to-order, clearance, or final-sale products do not qualify for return unless a verified manufacturing defect exists.

Non-Returnable Products

Returns are not accepted for:

• Customized or made-to-order items
• Clearance or discounted products
• Used, damaged, or altered items
• Products returned without original packaging

Return Request Process

To initiate a return:

• Submit a return request within 30 days of delivery
• Provide order number and product details
• Include clear images if damage or defect exists

All return requests remain subject to review and approval by HandiEco. Unauthorized returns may not qualify for refund or replacement.

Refund Processing Time

Approved refunds follow a standard processing timeframe:

• Refunds process within 7–10 business days after approval
• Funds return to the original payment method
• Bank or payment provider processing timelines may vary

Shipping fees, customs duties, taxes, and handling charges remain non-refundable unless the issue results from an error by HandiEco.

Replacement Policy

Replacements may apply for:

• Defective products
• Damaged items
• Incorrect items received

Replacement fulfillment depends on product availability and verification.

Return Shipping

• Return shipping costs remain the customer’s responsibility unless the issue results from a HandiEco error
• International return shipping fees, customs duties, and transit delays remain non-refundable and outside HandiEco’s control

Policy Limitations & Discretion

HandiEco reserves the right to:

• Deny returns or refunds that do not meet policy conditions
• Request additional information for verification
• Modify or update this policy without prior notice

This policy does not create any implied warranty, guarantee, or contractual obligation beyond applicable law.

Governing Law & Jurisdiction

This Returns & Refunds policy is governed by the laws of the United States of America. Any disputes arising from this policy shall fall under the jurisdiction of applicable U.S. courts, unless otherwise required by mandatory local consumer protection laws.

Support

For return or refund enquiries:

📧 Email: support@handieco.com
📞 Phone: +1 (949) 272-6611

HandiEco – Fair Returns. Clear Refunds. Responsible Living.